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Revision as of 08:23, 16 July 2016

Graphical representation

Diagram

General description

Name:	Complaint Ontology Pattern - COP
Submitted by:	CristianaSantos, VictorRodriguezDoncel, Marcos da Silveira, Cedric Prusky, AldoGangemi, Pompeu Casanovas, Leon Van der Torre
Also Known As:	COP
Intent:	To represent core constituents found commonly in complaints across domains.
Domains:	General, Law
Competency Questions:	What is the claim of the complainant? Which facts happened in 'this' date or in 'this' place? Who is involved in this complaint? Who is the complaint recipient? What motivates the complaint? Which facts describe the complaint? What evidences are used to prove the narrated fact? Which medium was used to express the complaint?
Solution description:	The solution is implemented as an OWL file
Reusable OWL Building Block:	1 (0)
Consequences:	Heterogeneous models for complaints can be aligned to this pattern, which then acts as a semantic facade to different complaint management applications (such as complaint handling process, customer complaint management, customer relation management)
Scenarios:	A complaint refers to the narrated facts of an agent, grounded with a motive and a request, through a specific medium (used to generate the complaint document), where evidence may support the facts
Known Uses:
Web References:
Other References:
Examples (OWL files):	A complaint refers to the narrated facts of an agent grounded with a motive and a request through a specific medium (used to generate the complaint document) where evidence may support the facts.
Extracted From:	Ontological resources and non ontological resources
Reengineered From:
Has Components:
Specialization Of:
Related CPs:

Elements

The Complaint Design Pattern Content OP locally defines the following ontology elements:

Additional information

Scenarios

Reviews

Modeling issues

References

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