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Last modified date is: 2018-06-29

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General description

Name:	Complaint Ontology Pattern - COP
Submitted by:	CristianaSantos, VictorRodriguezDoncel, Marcos da Silveira, Cedric Prusky, AldoGangemi, Pompeu Casanovas, Leon Van der Torre
Also Known As:	Complaint Ontology Pattern
Intent:	To represent core constituents found commonly in complaints across domains.
Domains:	General, Law
Competency Questions:	What is the claim of the complainant? Which facts happened in 'this' date or in 'this' place? Who is involved in this complaint? Who is the complaint recipient? What motivates the complaint? Which facts describe the complaint? What evidences are used to prove the narrated fact? Which medium was used to express the complaint?
Solution description:	The solution is implemented as an OWL file [https://w3id.org/vocabulary/cop
Reusable OWL Building Block:	1 (0)
Consequences:	Heterogeneous models for complaints can be aligned to this pattern, which then acts as a semantic facade to different complaint management applications (such as complaint handling process, customer complaint management, customer relation management)
Scenarios:	A complaint refers to the narrated facts of an agent, grounded with a motive and a request, through a specific medium (used to generate the complaint document), where evidence may support the facts
Known Uses:
Web References:
Other References:
Examples (OWL files):	A complaint refers to the narrated facts of an agent grounded with a motive and a request through a specific medium (used to generate the complaint document) where evidence may support the facts.
Extracted From:	Ontological resources and non ontological resources
Reengineered From:
Has Components:
Specialization Of:
Related CPs:

Elements

The Complaint Design Pattern Content OP locally defines the following ontology elements:

Submissions:Complaint Design Pattern/basedOn

basedOn page

Submissions:Complaint Design Pattern/expressedIn

expressedIn page

Submissions:Complaint Design Pattern/hasComplaintMotivation

hasComplaintMotivation page

Submissions:Complaint Design Pattern/justifiedBy

justifiedBy page

Submissions:Complaint Design Pattern/madeBy

madeBy page

Submissions:Complaint Design Pattern/supportedBy

supportedBy page

Submissions:Complaint Design Pattern/hasSpace

hasSpace page

Submissions:Complaint Design Pattern/hasStampTime

hasStampTime page

Submissions:Complaint Design Pattern/hasTimeOccurrence

hasTimeOccurrence page

Submissions:Complaint Design Pattern/Agent

Agent page

Submissions:Complaint Design Pattern/Complainant

Complainant page

Submissions:Complaint Design Pattern/Complaint

Complaint page

Submissions:Complaint Design Pattern/Complaint Recipient

Complaint_Recipient page

Submissions:Complaint Design Pattern/Evidence

Evidence page

Submissions:Complaint Design Pattern/Fact

Fact page

Submissions:Complaint Design Pattern/Medium

Medium page

Submissions:Complaint Design Pattern/Motivation

Motivation page

Submissions:Complaint Design Pattern/Request

Request page

Submissions:Complaint Design Pattern/ThirdParty

ThirdParty page

Submissions:Complaint Design Pattern/partOf

partOf page

Submissions:Complaint Design Pattern/addressedTo

addressedTo page

Additional information

Scenarios

Scenarios about Complaint Design Pattern

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Modeling issues

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