Difference between revisions of "Submissions:Complaint Design Pattern"

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|SubmittedBy=CristianaSantos, VictorRodriguezDoncel, Marcos da Silveira, Cedric Prusky, AldoGangemi, Pompeu Casanovas, Leon Van der Torre
 
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|Intent=To represent core constituents found commonly in complaints across domains.
 
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|CompetencyQuestion=What is the claim of the complainant?, Which facts happened in 'this' date or in 'this' place?, Who is involved in this complaint?, Who is the complaint recipient?, What motivates the complaint?, Which facts describe the complaint?, What evidences are used to prove the narrated fact?, Which medium was used to express the complaint?
 
|CompetencyQuestion=What is the claim of the complainant?, Which facts happened in 'this' date or in 'this' place?, Who is involved in this complaint?, Who is the complaint recipient?, What motivates the complaint?, Which facts describe the complaint?, What evidences are used to prove the narrated fact?, Which medium was used to express the complaint?
 
|ContentODPDescription=The solution is implemented as an OWL file
 
|ContentODPDescription=The solution is implemented as an OWL file

Revision as of 15:44, 15 July 2016

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General description

Name: Complaint Ontology Pattern - COP
Submitted by: CristianaSantos, VictorRodriguezDoncel, Marcos da Silveira, Cedric Prusky, AldoGangemi, Pompeu Casanovas, Leon Van der Torre
Also Known As: COP
Intent: To represent core constituents found commonly in complaints across domains.
Domains:

General, Law

Competency Questions:
Solution description: The solution is implemented as an OWL file
Reusable OWL Building Block: 1 (0)
Consequences: Heterogeneous models for complaints can be aligned to this pattern, which then acts as a semantic facade to different complaint management applications (such as complaint handling process, customer complaint management, customer relation management)
Scenarios: A complaint refers to the narrated facts of an agent, grounded with a motive and a request, through a specific medium (used to generate the complaint document), where evidence may support the facts
Known Uses:
Web References:
Other References:
Examples (OWL files):
Extracted From:
Reengineered From:
Has Components:
Specialization Of:
Related CPs:



Elements

The Complaint Design Pattern Content OP locally defines the following ontology elements:

ArrowRight.gif basedOn page
ArrowRight.gif expressedIn page
ArrowRight.gif hasComplaintMotivation page
ArrowRight.gif justifiedBy page
ArrowRight.gif madeBy page
ArrowRight.gif supportedBy page
ArrowRight.gif hasSpace page
ArrowRight.gif hasStampTime page
ArrowRight.gif hasTimeOccurrence page
ArrowRight.gif Agent page
ArrowRight.gif Complainant page
ArrowRight.gif Complaint page
ArrowRight.gif Complaint_Recipient page
ArrowRight.gif Evidence page
ArrowRight.gif Fact page
ArrowRight.gif Medium page
ArrowRight.gif Motivation page
ArrowRight.gif Request page
ArrowRight.gif ThirdParty page
ArrowRight.gif partOf page
ArrowRight.gif addressedTo page

Additional information

Scenarios

Scenarios about Complaint Design Pattern

No scenario is added to this Content OP.

Reviews

Reviews about Complaint Design Pattern
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This revision (revision ID 12635) takes in account the reviews: none

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Modeling issues

Modeling issues about Complaint Design Pattern
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References

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