Submissions:Complaint Design Pattern

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Revision as of 15:33, 1 June 2016


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Current revision ID: 12515

Graphical representation

Diagram

Image:Cop.png

General description

Name: COP
Submitted by: CristianaSantos
Also Known As:
Intent: To represent the core constituents of a complaint
Domains:
Competency Questions:
  • What is the claim of the complainant?
  • Which facts happened in 'this' date or in 'this' place?
  • Who is involved in this complaint?
  • Who is the complaint recipient?
  • What motivates the complaint?
  • Which facts describe the complaint?
  • What evidences are used to prove the narrated fact?
  • Which medium was used to express the complaint?
Solution description: The solution is implemented as an OWL file
Reusable OWL Building Block: https://raw.githubusercontent.com/Rel-incode/cop/master/cop.owl (0)
Consequences: Heterogeneous models for complaints can be aligned to this pattern, which then acts as a semantic facade to different complaint management applications (such as complaint handling process, customer complaint management, customer relation management)
Scenarios: A complaint refers to the narrated facts of an agent, grounded with motive and a request, through a specific medium (used to generate the complaint document), where evidence may support the facts.
Known Uses:
Web References:
Other References:
Examples (OWL files):
Extracted From:
Reengineered From:
Has Components:
Specialization Of:
Related CPs:


Elements

The Complaint Design Pattern Content OP locally defines the following ontology elements:

basedOn page
expressedIn page
hasComplaintMotivation page
hasRequest page
hasRole page
justifiedBy page
madeBy page
supportedBy page
hasSpace page
hasStampTime page
hasTimeOccurrence page
Agent page
Complainant page
Complaint page
Complaint_Recipient page
Evidence page
Fact page
Medium page
Motivation page
Request page
ThirdParty page

Additional information

Scenarios

Scenarios about Complaint Design Pattern

No scenario is added to this Content OP.

Reviews

Reviews about Complaint Design Pattern

There is no review about this proposal. This revision (revision ID 12515) takes in account the reviews: none

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Modeling issues

Modeling issues about Complaint Design Pattern

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References

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Retrieved from "http://ontologydesignpatterns.org/wiki/Submissions:Complaint_Design_Pattern"
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