| CPInstantiationExample
|
A complaint refers to the narrated facts of an agent +,
grounded with a motive and a request +,
through a specific medium (used to generate the complaint document) +,
where evidence may support the facts. +
|
| ContentODPAlsoKnownAs
|
Complaint Ontology Pattern +
|
| ContentODPDescription
|
The solution is implemented as an OWL file [https://w3id.org/vocabulary/cop]
|
| CoversRequirement
|
What is the claim of the complainant?,
Which facts happened in 'this' date or in 'this' place?,
Who is involved in this complaint?,
Who is the complaint recipient?,
What motivates the complaint?,
Which facts describe the complaint?,
What evidences are used to prove the narrated fact?,
Which medium was used to express the complaint?
|
| ExtractedFrom
|
Ontological resources and non ontological resources +
|
| HasConsequence
|
Heterogeneous models for complaints can be aligned to this pattern, which then acts as a semantic facade to different complaint management applications (such as complaint handling process, customer complaint management, customer relation management)
|
| HasElement
|
COP/basedOn +,
COP/expressedIn +,
COP/hasComplaintMotivation +,
COP/justifiedBy +,
COP/madeBy +,
COP/supportedBy +,
COP/hasSpace +,
COP/hasStampTime +,
COP/hasTimeOccurrence +,
COP/Agent +,
COP/Complainant +,
COP/Complaint +,
COP/Complaint Recipient +,
COP/Evidence +,
COP/Fact +,
COP/Medium +,
COP/Motivation +,
COP/Request +,
COP/ThirdParty +,
COP/partOf +,
COP/addressedTo +
|
| HasIntent
|
To represent core constituents found commonly in complaints across domains.
|
| Modification dateThis property is a special property in this wiki.
|
29 June 2018 13:21:54 +
|
| Name
|
Complaint Ontology Pattern - COP +
|
| OWLBuildingBlock
|
https://w3id.org/vocabulary/cop http://ontoology.linkeddata.es/publish/cop/index-en.html +
|
| PatternDomain
|
General +,
Law +
|
| Scenario
|
A complaint refers to the narrated facts of an agent,
grounded with a motive and a request,
through a specific medium (used to generate the complaint document),
where evidence may support the facts
|
| SubmittedBy
|
CristianaSantos +,
VictorRodriguezDoncel +,
Marcos da Silveira +,
Cedric Prusky +,
AldoGangemi +,
Pompeu Casanovas +,
Leon Van der Torre +
|
| SubmittedToEvent
|
WOP 2016 at ISWC +
|
| Categories |
ProposedContentOP +,
Waiting for review +,
Submitted to event +
|
