Submissions:Complaint Design Pattern

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Current revision ID: 13488

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General description

Name: Complaint Ontology Pattern - COP
Submitted by: CristianaSantos, VictorRodriguezDoncel, Marcos da Silveira, Cedric Prusky, AldoGangemi, Pompeu Casanovas, Leon Van der Torre
Also Known As: Complaint Ontology Pattern
Intent: To represent core constituents found commonly in complaints across domains.

General, Law

Competency Questions:
  • What is the claim of the complainant?
  • Which facts happened in 'this' date or in 'this' place?
  • Who is involved in this complaint?
  • Who is the complaint recipient?
  • What motivates the complaint?
  • Which facts describe the complaint?
  • What evidences are used to prove the narrated fact?
  • Which medium was used to express the complaint?
Solution description: The solution is implemented as an OWL file [1]
Reusable OWL Building Block: (0)
Consequences: Heterogeneous models for complaints can be aligned to this pattern, which then acts as a semantic facade to different complaint management applications (such as complaint handling process, customer complaint management, customer relation management)
Scenarios: A complaint refers to the narrated facts of an agent, grounded with a motive and a request, through a specific medium (used to generate the complaint document), where evidence may support the facts
Known Uses:
Web References:
Other References:
Examples (OWL files):
Extracted From:
Reengineered From:
Has Components:
Specialization Of:
Related CPs:


The Complaint Design Pattern Content OP locally defines the following ontology elements:

basedOn page
expressedIn page
hasComplaintMotivation page
justifiedBy page
madeBy page
supportedBy page
hasSpace page
hasStampTime page
hasTimeOccurrence page
Agent page
Complainant page
Complaint page
Complaint_Recipient page
Evidence page
Fact page
Medium page
Motivation page
Request page
ThirdParty page
partOf page
addressedTo page

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WOP 2016 at ISWC

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